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Justine Carpentier
Communication & Marketing Manager

+ 33 (0)1 56 69 69 18


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9/10 Sur un total de 734 avis collectés
23/06/2023 Ola 10/10
Concierge desk was especially helpfull with a car and directions - thank you!
19/06/2023 Brady 9/10
Wonderful stay. Staff very professional and helpful. Probably the best hotel we've ever utilized. Great location.
15/06/2023 John S. 10/10
Hotel staff was eager to please and they made you feel that they were glad you were staying at their hotel!
13/06/2023 Nicki 9/10
We had a lovely long weekend, thank you. Perfect location, nice room and good service.
10/06/2023 Lizette 5/10
It was extremely loud, so I could not sleep the first night which caused me to miss my Eiffel Tower tour and I could not reschedule or get my money back for it. The concierge did not care when I explained this to him. There are stains on the carpet in my room which is unacceptable for the price point. I exchanged $100 US dollars at the hotel because I simply did not feel safe going to the bank and using the ATM out in the open. The hotel charged an astronomical fee. They gave me 75 Euro in exchange for $100 US dollars. That was terrible, and I felt taken advantage of and not cared for as a guest. I paid a premium for a nicer room and I was not treated well.
05/06/2023 Alberto 10/10
The staff was extremely nice and helpful. Made our stay very enjoyable especially John at the bar as well as the young lady that did our checkout on Sunday morning. The concierge team was excellent!
01/06/2023 Mitchell I 10/10
The front staff, concierge, house keeping and room service were exceptional. We loved the hotel!
30/05/2023 Debra Hinkley 9/10
A lovely hotel, in a great location. Very clean, and comfortable, with exceptional staff
20/05/2023 Mark 10/10
Very nice hotel. Location
04/05/2023 Mladen 10/10
Finally we have found an excellent hotel in Paris.
02/05/2023 Martin 9/10
Fantastic, real very well placed and confortable. yo recomend any friend
25/04/2023 David 10/10
The Hotel Rochester exceeded our expectations. The room had a lot of space and the beds were super comfortable!
22/04/2023 Mathilda 10/10
Friendly staf , very good location
19/04/2023 Etta Pittman 10/10
A wonderful place to stay in Paris. A hidden gem. My husband and I will be back to spend some personal time.
18/04/2023 Glenda 10/10
Love the room!! Is spacious and super clean. Wonderful location.
16/04/2023 Donald 9/10
Thankyou for a very pleasant stay. Staff were very helpful. We enjoyed our Easter treats. Thankyou.
14/04/2023 Rose Mary Taylor 9/10
It was nice ce to come back to a lovely clean and pleasant room after a day in the city. Toilet was in a very cramped space in the bathroom. Staff were very nice.
03/04/2023 Peter 8/10
Friendly staff and lovely room
30/03/2023 Malin 6/10
Perfect location for my event in town. A bit noisy in the evening it was furniture moving for a long time that effected my sleep in a neagtive way
27/03/2023 Filippa 5/10
Extremely thin walls- we could hear every little cough from neighbors and loud thumps from I think elevator during the nights we were on 1st floor also big red stain in the middle of the floor was disgusting and the zink in the bathroom was cracked all over
24/03/2023 Christoph 10/10
Perfect stay with very nice personnel, very good breakfast
20/03/2023 SHAY 10/10
Very clean hotel, excellent service, excellent rooms We will be back soon
19/03/2023 MARKO 10/10
Great location and good quality hotel
17/03/2023 Lynn 10/10
All staff were excellent
16/03/2023 Sara 9/10
Everything was good, from hotel’s location, staff and room. About breakfast I can’t decide because we didn’t trying that.
13/03/2023 Omar 9/10
Location of hotel was very convenient. Steps away from Champs-Elysee , metro stations, and some good restaurants.
10/03/2023 Philippe 8/10
Peignoir et sleepers devraient etre dans les chambres dans ce type d'hotel.
28/02/2023 Antonio 10/10
Super Klasse , sehr aufmerksames und freundliches Personal. Und das Drumherum super. Top!!! Vielen Dank
22/02/2023 Fatemah Alkanderi 10/10
Great location,clean big room,very friendly staff
06/02/2023 Michel 10/10
Nous ne connaissions pas cet hôtel et ce fût une belle découverte. Personnel très accueillant, très compétent. Le petit déjeuner est très copieux et superbement bon. Un grand merci à toutes les équipes pour cet excellent séjour.
22/01/2023 Tarek Zayed 8/10
Tv channels is limited, there is no sports channels to watch live matches, no Arabic channels
17/01/2023 Lioara bianca boscu 10/10
Perfect ! Totul a fost impecabil !
14/01/2023 Cynthia P 1/10
Overall, We were not happy
07/01/2023 Bryan 8/10
Excellent customer service, good facilities and well located for tourist attractions. Staff super attentive and friendly! Breakfast could have been better.
02/01/2023 Giovanni Avallone 10/10
La struttura ha superato le mie aspettative tanto che io l'avrei valutato come un 5 stelle
25/12/2022 Cheong 8/10
Thank you for your hospitality and even taking my request for a room with a view of the Eiffel Tower albeit just only partial view.
18/12/2022 Philippe 7/10
A l arrivé hôtel jolie, accueil bien, chambre sympa dommage que pour un 4 étoile dans le frigo bar juste une bouteille d'eau,la chambre le premier jour propre,le lendemain les verres pa changer l aspirateur pas passé la poubelle pas de sac poubelle, petit problème avec la carte pour entrer dans la chambre je redescends à l accueil pour savoir ce qui se passe la ça a bien fait rire la dame a l accueil moi un peut moins.aussi plus de petits produits dans la salle de bain je pense que pour une chambre a plus de 350€ la nuitée se sont des petits gestes important dommage
12/12/2022 Maria 10/10
Overall excellent, people in reception, door men and people in the breakfast were professionals, very helpful and polite. The reason of my 8 in breakfast is that the croissant for which France has a reputation for could be better and that I wanted to order oatmeal but the person that came for the order didn’t know what it was ,
12/12/2022 PD 9/10
Thank you for the great experience. The room was very beautiful with an amazing view and the staff at the reception was very friendly and professional. Only two pain points for our staying were: the shower cabin which was not working and could not stay still; the room service which, while cleaning the room, balled up my suit trousers which I left hanging and by doing so they almost ruin them.
11/12/2022 ميساء 9/10
Need to have room services 24 hors
06/12/2022 Joanne 9/10
Lovely hotel, great proximity and friendly staff. Thank you!
05/12/2022 Claude 9/10
Nous préférons les chambres qui donnent sur la cour intérieure mais très bien malgré tout
02/12/2022 Robert 10/10
Excellent staff !!!!
27/11/2022 Anastassios 9/10
Had a great stay overall and everyone from the staff were every polite! My only complain is that the Wi-Fi connection/speed was not good in
25/11/2022 Veda 8/10
Very pleasant and helpful staff
25/11/2022 Wilhelmus 8/10
Good location for business and leisure
12/11/2022 Angela 10/10
The service we received was superb! Everyone went above and beyond! Our room was beautiful and we will recommend this hotel to everyone who wants to visit Paris!!
09/11/2022 Pascal 9/10
Tranquille mais proche des champs elysés
07/11/2022 Yolanda 7/10
Hotel con buena ubicación, personal de recepción y bar muy amables. Ha sido una estancia muy agradable en el hotel
07/11/2022 Crista 9/10
Very good service, very good lacation
26/10/2022 Susanne 8/10
Lovely to be upgraded but with the room overlooking the courtyard cigarette smoke from there was disturbing.
22/10/2022 Panakarj 8/10
Very good location with spacious rooms
15/10/2022 Giorgio 10/10
Ottimo Hôtel per luogo, offerta e gentilezza del personale. Ottima camera e colazione
10/10/2022 Dana Yerlin 6/10
The sauna need to be book- so it need to be hot and working when I go to the sauna. Unfortunately the sauna was not hot and working
21/09/2022 Maryam 7/10
Need to increase the security like to use card to open the lift
20/09/2022 ANTOINE 8/10
Everything is good except there’s no chest with drawers which is unacceptable. The towels are too thin.
12/09/2022 Abdullah 10/10
Good hotel and place
04/09/2022 Ibrahim 9/10
Great locations, clean room
28/08/2022 Lola 7/10
We booked the junior suite but didn’t get what was described in the pictures. We had a long flight and didn’t bother asking because it was hard to even get a do not disturb sign
24/08/2022 Mahmoud 8/10
Very good location and clean rooms
17/08/2022 Kay 9/10
Clean, close from everything
16/08/2022 Alexis Jose 9/10
Muy buena atención, hermoso hotel.
10/08/2022 Shafieka 8/10
Very good location, easy to walk to all attractions.
30/07/2022 MARIA CRISTINA 10/10
Excelente atención por parte del personal. Las instalaciones en perfectas condiciones. La ubicación es muy buena. Volvería a este hotel sin dudarlo.
28/07/2022 Arntraud 10/10
Sehr gutes Hotel, sehr zu empfehlen
08/07/2022 Walter 10/10
We were very happy there
07/07/2022 Ozer 10/10
Evrthing is perfect. Tahank you for your kindness.
24/06/2022 Constance 9/10
Tout à parfait au rochester
21/06/2022 Jeffrey 8/10
Enjoyed the stay and staff was very nice.
11/06/2022 Gary 10/10
Well appointed, quiet hotel in great location. Would definitely stay there again
09/06/2022 John 10/10
Nice hotel, nice location, large room( jr suite) for Paris.
06/06/2022 Maria Jose 9/10
El hotel está muy céntrico, el personal muy amable. La habitación es un poco justa. Por lo demás perfecto
31/05/2022 Carter 9/10
Room is very nice & clean, but breakfast not had many selections
30/05/2022 Nelson 9/10
Suggestion: improve acoustic.
23/05/2022 Costas 9/10
Excellent location and services
16/05/2022 Pseudonym 8/10
Good location, very nice spa and very spacious suite
11/05/2022 Abdulmjeed 8/10
Thank you so much bay
03/05/2022 Robin 9/10
Very nice hotel for a say in Paris
02/05/2022 Caroline 9/10
Notre séjour s'est très bien passé. L'accueil de la réception était très bon. Notamment avec Gloria. Je souhaite faire une mention spéciale à Yvan au petit déjeuner. Il a été extrêmement serviable, chaleureux et nous n'oublierons pas son hospitalité et son professionalisme. Merci à tout le monde à l'hotel. Nous reviendrons!
24/04/2022 Anne 8/10
Emplacement, accueil et confort top!
07/04/2022 Yahav 10/10
The reception team and the concierge as well are super nice and super helpful! made our stay so great.
27/03/2022 Bernard 9/10
Ça s’est très bien passe
15/03/2022 IH 9/10
We had a great stay thank you.
11/03/2022 Marcelo 10/10
Excelente , ubicacion , limpieza ,camas etc.. me gusto mucho
08/03/2022 Michael stav 8/10
We stayed 5 nights in your hotel, every morning at 9 am we left on the door a sign asking for cleaning the room. In the last two nights we arrived back in the hotel at 5pm and found out that the room was not cleaning! We were waiting two times one hour in the lobby waiting for our room to be ready!!
12/02/2022 Vince 9/10
Excellent service. Hôtel à recommander.
03/02/2022 Athari 4/10
The people in reception so bad to handle
13/12/2021 Jacques 8/10
Très bon hôtel mais personnel à la réception peu sympathique .
04/12/2021 BORDY 5/10
Problème pour dormir avec une ventilation qui souffle sur le crane.
29/11/2021 Ellen 8/10
The room was lovely! Big and very comfortable. I was not 100% happy with my experience with housekeeping & maintenance. I had trouble with the pull-out bed and toilet. When I called (twice) to say there was no bedding to make the bed, an employee dropped off just 2 flat sheets, practically threw them at me like I had the plague (I was masked when I opened the door). Additionally, I told the man who dropped off the sheet that my toilet was not flushing, he responded that was not his department, and ran off.
27/11/2021 Khawlah 10/10
It was wonderful stay but i hope to take care of carpet cleanence. Hope to see you soon.
23/11/2021 Les filles 9/10
Emplacement parfait, près des lignes de métro. Personnel au petit soin. Agréable séjour entre amis. Petite déception pour le spa, nous pensions trouver un jacuzzi ou piscine.
14/11/2021 RS 9/10
Perfect localitation
08/11/2021 Roudha 10/10
I enjoyed the stayed and the staff was amazing
07/11/2021 Celine 9/10
Très satisfait de notre séjour à cet hôtel. Accueil, services, propreté de la chambre, situation tout était idéal.
01/11/2021 Sebastien. T 10/10
Prestation hôtelières de grande qualité .
26/10/2021 Marrec 4/10
Je suis arrivée a 14h30 dans la chambre je constate qu'il n'y pas de lit individuelle mais le monsieur qui monte les bagages certifie qu 'a notre retour la chambre sera changé et bien sur rien n'a été fait j appelle la réception a 1h du matin il me dit qu' il va faire quelque chose et 30 minutes plus tard toujours rien donc j'appelle la réception il me répond qu'il n 'a pas de personnelle autre incident en entrant dans votre hotel un homme assit sur un fauteuil en face la réception se lève au meme moment et nous suit jusqu'à l'ascenseur je retourne a la réception pour dire au monsieur se qu'il se passe il me répond c'est un client il fait se qu'il veut dans les couloirs sachant que sur la gauche il avait des toilettes il est descendu et n'est jamais remonté
25/10/2021 Bobbie 10/10
The reception and concierge staff were very helpful and pleasant
18/10/2021 WALEED 8/10
Nice place to stay in Paris
17/10/2021 Heather 8/10
Good location , service at reception was not great




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